Airport pickup in Seoul

Airport transfer with rental pickup and return

Receive your KPLANZ rental wheelchair or stroller at the airport and travel to your accommodation together.
On departure, return the rental during your airport transfer, without a separate trip to our store.
Request both services in advance with your rental items and travel dates; airport transport is not automatically included in a rental booking.

What’s included

• Private driver and the agreed one-way journey.
• Tolls and airport parking for airport pickups.
• Arrival flight monitoring and meeting your driver at the agreed meeting point, followed by direct accommodation drop-off.
• Rental equipment can be handed over by the driver when a combined arrangement has been confirmed.

Passengers & luggage

The vehicle arrangement allows up to nine passengers without luggage, or up to six with full luggage using the rear row for bags.
Actual fit depends on the group and luggage combination.

• Tell us the number and size of suitcases; the luggage reference is up to six cases, approximately 76 × 51 × 30 cm each.
• Declare strollers, wagons, wheelchairs, golf bags, instruments and other bulky items in advance.
• Every adult and child needs their own seat.
  Request any child restraint before booking.
• The driver provides transport.
  Airbnb host communication and accommodation check-in assistance are not part of the service.

Where to meet

After clearing immigration and collecting your bags, contact your driver through the messaging app agreed in advance.
Meet at the designated meeting point, then walk to the vehicle together.

If you book the paid name-sign service, your driver will wait in the arrivals hall holding a sign with your name.
Meet your driver there, then walk to the vehicle together.

Check in advance whether your flight uses Incheon Terminal 1 or 2, or Gimpo’s domestic or international terminal.
If immigration or baggage collection is delayed, let us know through the agreed messaging app.

For departures, meet at your accommodation’s main entrance or the pickup point agreed in your confirmation.
Allow for pickup around 4–4.5 hours before an ICN flight or 3–3.5 hours before a GMP flight; traffic and airline requirements may call for more time.

Booking deposit & additional charges

• Booking deposit: ₩20,000 / one way.
  Reservation is confirmed after the deposit is paid.
  Pay the remaining balance to the driver when boarding.
• Name-sign meeting: + ₩10,000.
  Optional sign with your name at the arrivals meeting point.
• Child seat: + ₩10,000.
  Request in advance with your child’s age and size.
• Night service · 22:00–06:00: + ₩15,000.
  Arrival timing is based on the flight arrival time.
  For departures, the guideline uses four hours before the flight; the applicable timing is confirmed in your quote.
• Additional stop on the same route: + ₩20,000.
  Arrange the stop before booking.
• Departure waiting time: ₩10,000 / 20 minutes.
  Applies to departure waiting after the driver arrives.

Cancellation & date changes

The following deadlines use Korea Standard Time.
All days count, including weekends and public holidays.
Confirm your exact deadline when booking.

• 100% refund: cancellation by 17:00 at least five calendar days before the service date.
• 50% refund: cancellation by 17:00 at least two calendar days before the service date, when the 100% window has passed.
• No refund after 17:00 two calendar days before the service, or for a no-show.
• Date changes must be requested by 17:00 at least three calendar days before the service and depend on availability and any fare difference.
• If you paid the booking deposit by card or PayPal, we refund the amount eligible under the cancellation policy above, less only the actual fees incurred in cancelling and processing the refund.
  Actual fees may also be deducted when you qualify for a 100% refund.
  We will explain the fee deduction and final refund amount before processing the refund.
  No separate cancellation handling fee is charged beyond the actual fees incurred.
• Booking deposit refunds are processed through PayPal to the original payment method.
  You do not need to create a separate PayPal account to receive a refund.
  Actual payment processing fees that are not returned on refund are deducted from the amount eligible under the cancellation policy.
  We will explain the deduction and final refund amount before processing.