Terms of Service

Last updated: September 7, 2026

These Terms of Service set forth the conditions and responsibilities for using the rental and travel services provided by KPLANZ (the "Company").
By making a reservation or using our services, you agree to these terms.

Article 1 — Services Provided

The Company provides rental of travel items, baby products, beauty devices, and mobility aids; transportation services such as airport pick-up and private car; group luggage storage; and other travel-related services.

Article 2 — Obligations of Users

Users must provide accurate and complete information when making reservations, use rental items properly with reasonable care, comply with the agreed rental period, and notify the Company immediately in case of loss or damage.

Article 3 — Rental and Security Deposit

A security deposit is required for rental items.
Deposit amounts vary by product and are confirmed at the time of booking.
The deposit is fully refunded after the item is returned in good condition.

Article 4 — Damage, Loss & Late Return

Damage: If a rental item is damaged, the user is responsible for the repair cost, assessed based on the extent of the damage.
If the item cannot be repaired, compensation is based on the product's value.

Loss / Non-return: If a rental item is lost or not returned, compensation is based on the product's value.

Late Return: For each day of delay, an additional charge equal to one day's rental fee applies.

Applicable costs may first be deducted from the security deposit; any amount exceeding the deposit will be charged separately.

Article 5 — Cancellation & Refund

The following cancellation and refund policy applies to equipment rentals and vehicle bookings.
For equipment rentals, the service date is the rental start date.
Refund percentages are based on the booking deposit paid.

All deadlines are at 17:00 Korea Standard Time (KST).
All days count, including weekends and public holidays.
Please confirm your exact deadline when booking.

100% refund: cancel by 17:00 at least five calendar days before the service date.

50% refund: cancel by 17:00 at least two calendar days before the service date, after the full-refund window has passed.

No refund: cancellation after 17:00 two calendar days before the service date, or a no-show.

Date changes: request by 17:00 at least three calendar days before the service date.
Changes are subject to availability, and any price difference may apply.

If you paid the booking deposit by card or PayPal, we refund the amount eligible under the cancellation policy above, less only the actual fees incurred in cancelling and processing the refund.
Actual fees may also be deducted when you qualify for a 100% refund.
We will explain the fee deduction and final refund amount before processing the refund.
No separate cancellation handling fee is charged beyond the actual fees incurred.

Booking deposit refunds are processed through PayPal to the original payment method.
You do not need to create a separate PayPal account to receive a refund.
Actual payment processing fees that are not returned on refund are deducted from the amount eligible under the cancellation policy.
We will explain the deduction and final refund amount before processing.

For website bookings, check your estimated refund and submit a cancellation request in My booking.
The refund rate is fixed when the request is received; refunds are processed after administrator approval.
For date changes or assistance, contact us by email, Instagram DM or phone.
For bookings made through third-party platforms such as Klook or KKday, the platform’s cancellation policy also applies.

Article 6 — Limitation of Liability

The Company shall not be liable for delays or service interruptions caused by force majeure events, including but not limited to natural disasters, traffic delays, communication failures, or public health emergencies.

Article 7 — Governing Law & Jurisdiction

These terms shall be governed by the laws of the Republic of Korea.
Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the Seoul Western District Court.

Article 8 — Amendment of Terms

The Company may amend these Terms of Service when necessary.
Any changes will take effect after being posted on the Company's website.

Article 9 — Contact

Company: KPLANZ

Representative: Lee Yumin

Email: kplanz.official@gmail.com

Instagram DM: @kplanz.official

Phone: +82 0507 1395 4414