BEFORE YOU BOOK
Rental questions, answered
Answers about rentals, booking, payment and travel services.
General
What is KPLANZ?
KPLANZ is a licensed travel and rental service based at Hongdae Station Exit 3 in Seoul, offering equipment rental, airport pickup, private car charter, and luggage storage for international travelers.
What languages do you support?
We can help in Korean, English and Chinese.
For other languages, leave us a message and we will get back to you.
How is my booking information used?
As explained in our privacy policy, information is used to confirm bookings, respond to enquiries, manage payments and security deposits, and improve services.
See the policy for the information collected, retention periods and service providers.
Send privacy enquiries to kplanz.official@gmail.com.
Rental Equipment
What can I rent from KPLANZ?
We offer Dyson beauty devices, strollers, wheelchairs, rollators (walking aids), and baby/senior care equipment.
Browse rentalsWhat is the minimum rental period?
The base rental fee covers 3 days (2 nights).
Rentals shorter than 3 days are charged the 3-day base rate.
Can you deliver and collect rental items?
Paid delivery to your accommodation and collection can be arranged.
Delivery within Seoul costs approximately ₩15,000–₩50,000 each way, depending on the distance.
Send your accommodation address and preferred handover times so we can confirm availability and the exact fee.
Our card terminal is only at the shop, so card payment is unavailable in vehicles or on delivery.
Please prepare cash for the remaining vehicle fare when boarding, and for the remaining rental fee and separate refundable security deposit when your items are delivered.
The security deposit can be paid in Korean won or an equivalent amount in foreign currency cash.
Delivery requests for same-day use are also unavailable, based on Korea time.
How do I pay and receive my security deposit back?
The security deposit depends on the item and quantity and is shown when booking.
Pay by card or cash when collecting your items at the shop; it is returned when they are returned in good condition.
We cancel the card transaction as soon as the return is checked, but your card issuer may take around 3–4 weeks to reflect the refund.
If you prefer to avoid that wait, pay in cash.
We accept Korean won or an equivalent amount in foreign currency, such as USD or EUR, for your booking’s security deposit.
For delivery, please prepare the security deposit in cash, as the card terminal is only at the shop.
What happens if an item is damaged, lost or returned late?
Contact us immediately about damage or loss.
Repair costs depend on the damage; items that cannot be repaired, are lost or are not returned are charged based on their value.
Late returns incur the item’s daily rental fee for each day of delay.
Costs are deducted from the security deposit first, with any excess charged separately.
See the terms for details.
What pickup and return times can I book?
Choose a time from 10:00 to 17:00 in 30-minute intervals, in Korea time.
Weekend and public-holiday visits require an appointment.
Confirm availability and your handover time before visiting; an enquiry alone does not guarantee immediate collection.
What is the difference between the booking deposit, rental fee and security deposit?
The online booking deposit equals one day’s rental fee and is deducted from the total rental fee.
The base rate covers 3 days (2 nights); extra days are charged at the item’s additional daily rate.
The refundable security deposit is separate and depends on the item and quantity.
Delivery is also charged separately.
Review each amount on the booking screen.
How do I choose a wheelchair or rollator?
Tell us the user’s height and weight, whether someone will assist, your route and the space in doors, lifts and vehicles.
Check seat width, weight limits and folded dimensions against the actual item supplied.
The Keeve KV-R2 seat is for resting while stationary; never push it with someone seated.
Rollz Motion 2 can convert to an attendant-pushed wheelchair with its wheelchair kit, so confirm the included parts and how to use them.
Can I choose a stroller or wagon just by the number of children?
Check each child’s age, height and weight against the actual seats, harnesses and weight limits.
The Pompolarr N2 child wagon differs from the utility wagon for luggage; children must not ride in the utility wagon.
Compare folded dimensions with your accommodation and vehicle space.
Ask your airline whether the actual stroller size is allowed in the cabin.
Will a rental car seat fit any vehicle?
Compatibility depends on the vehicle and car-seat version.
Share your child’s age, height and weight and the vehicle model so the fit and installation method can be checked.
Joie Steadi R129 uses the vehicle’s three-point seat belt; do not assume other seats use the same system.
Check installation against the supplied seat and vehicle manuals when collecting.
What should I check before using a travel crib or bottle sterilizer?
Confirm the mattress, bedding and carrying accessories supplied with BabyBjörn Travel Crib Light.
Stop using it once your child can climb out independently.
For a bottle sterilizer, check the actual model and compatibility with your bottles and accessories.
Wash bottles first and follow the supplied instructions.
How do I choose a Dyson and check the attachments?
Dyson Airwrap Complete Long is for styling with barrels and brushes, Dyson Supersonic is for drying, and Dyson Airstrait uses airflow to dry and straighten.
Confirm the tools you need and the model and generation available for your dates.
Check the product’s voltage and frequency against your accommodation’s power supply; a plug adapter does not convert voltage.
Dyson hair tools purchased abroad may use a different voltage from Korea, depending on the market and model, and may not work or may be damaged.
A plug adapter does not change voltage.
We recommend renting locally in Korea to avoid voltage compatibility concerns.
Are accessories included with the camera, portable screen and power bank?
The Fujifilm instax mini Evo rental includes only the camera and protective case.
A USB-C charging cable is not included; please bring your own and charge the camera yourself.
Film is not included in the rental price.
You may bring your own instax mini film or purchase it separately at our shop.
LG StanbyME Go may require your own account, internet connection, cables or subscription; log out before returning it.
Check power-bank cables, output and device compatibility, and check the Wh label and airline rules before flying with it.
What should I check before using the massager, UV device or garment steamer?
Read the product details and supplied instructions.
Use the ING-01 massager while seated; do not stand on it.
The XD UV device is not a vacuum cleaner, and its light must not be directed at eyes or skin.
Check the garment care label before using Philips STH1010/10, and never steam clothes while wearing them.
Should I bring my own stroller to Seoul or rent one locally?
Consider how often your child uses a stroller, your luggage and when you will need it.
If you rent, compare the specific model, usage limits and folded dimensions, and plan how and when to receive it.
For a double stroller or other specific requirements, check that a suitable model is available before making plans.
Will I have my rental stroller as soon as I arrive at the airport?
Airport handover is not automatically included in a rental booking.
Plan for the time between arrival and receiving your item, and confirm the pickup or delivery arrangement for your dates before booking.
Can I bring my own Dyson or other hair tool to use in Korea?
Before travelling, check the manufacturer’s overseas-use instructions for your exact model and country of purchase.
Follow that model’s guidance on adapters and voltage converters rather than assuming all products from the same brand work alike.
If you choose to rent instead, check the model and included attachments on the product page.
Airport Pickup & Private Car
Do you offer airport pickup?
Yes, we offer pickup service from both Incheon and Gimpo airports.
Please check the Airport Pickup section on our website for details.
How far in advance should I book private car charter?
We recommend booking as early as possible, as we cannot accommodate requests when the schedule is already fully booked.
Private car detailsHow many passengers/how much luggage can the private car accommodate?
With luggage, the vehicle accommodates up to 6 passengers and 6 suitcases.
Without luggage, it can accommodate up to 9 passengers (suitcases cannot be loaded in this case).
How much is an airport transfer, and how do I pay the balance?
One-way transfers cost ₩95,000 between Seoul and Incheon Airport or ₩80,000 between Seoul and Gimpo Airport, before optional extras.
The ₩20,000 one-way booking deposit is deducted from your confirmed total.
Prepare the remaining balance in cash for boarding; card payments are not available in the vehicle.
Ask for a separate quote for locations outside Seoul.
What is included in an airport transfer, and what costs extra?
The agreed one-way journey and private driver are included, with tolls and airport parking included for airport pickups.
Name-sign service and a child seat are ₩10,000 each; night service adds ₩15,000.
An agreed additional stop on the same route costs ₩20,000.
Departure waiting after the driver arrives costs ₩10,000 per 20 minutes.
Check the final quote, including your options and any night surcharge, before paying.
Which time determines the night surcharge?
Night service covers 22:00–06:00 in Korea time.
For arrivals, we check the flight’s official arrival time.
For departures, the guideline is four hours before the flight, with our team confirming the applicable timing in your quote.
Use the confirmed total to check your balance rather than calculating it from the base fare alone.
Where do I meet my driver at the airport?
After immigration and baggage collection, contact the driver through the messaging app agreed in advance.
Meet at the designated point and walk to the vehicle together.
With the paid name-sign service, the driver waits in the arrivals hall holding your name.
Confirm your terminal in advance and report any immigration or baggage delays through the agreed app.
How early should I leave my accommodation for the airport?
Meet at your accommodation’s main entrance or the agreed pickup point.
Allow for pickup about 4–4.5 hours before an Incheon flight or 3–3.5 hours before a Gimpo flight.
Traffic and airline check-in requirements may require more time, so confirm your actual pickup time when booking.
Accommodation check-in assistance and host communication are not included in the driver service.
What information is needed for a vehicle request?
Provide your flight number, airport, terminal, date and time, accommodation address, passenger count, bag sizes and counts, messaging contact and email.
Declare bulky items such as strollers, wheelchairs or golf bags, children’s ages and sizes, and any child-seat, name-sign or stop requests.
Every adult and child needs a seat; actual capacity depends on the passenger and luggage combination.
Can I collect or return rental items in my airport-transfer vehicle?
Receive your KPLANZ rental wheelchair or stroller at the airport and travel to your accommodation together.
On departure, return the rental during your airport transfer, without a separate trip to our store.
Request both services in advance with your rental items and travel dates; airport transport is not automatically included in a rental booking.
If both services are confirmed in advance, rental items can be handed over during your transfer.
Returns during a return transfer can also be arranged.
Share the items, passengers and bags so vehicle space and handover details can be checked.
Rental fees and security deposits are separate from the transfer fare; agree security-deposit payment and return arrangements beforehand.
What does the private car charter cost and include?
The private vehicle and driver cost ₩440,000 for an agreed nine-hour itinerary, including stops and driver waiting.
Attraction admission, meals and a tour-guide service are not included.
Ask for a quote for extra hours or two or more days.
We agree pickup and final drop-off points around your destinations, breaks and meal times.
Can you help plan a charter route or a sightseeing stopover?
Share your preferred destinations in Seoul, Gapyeong, Paju, Pocheon, Suwon or theme parks.
Suggested destinations are not a promise that every stop fits into nine hours; travel and visiting time must be checked.
For a flight stopover, provide both flights and terminals, and check entry requirements and time for airport procedures and traffic.
Hongdae luggage storage can also be discussed.
Luggage Storage
Where can I store my luggage?
Luggage storage is available at the KPLANZ store, directly connected to Hongdae Station Exit 3.
Getting hereHow do I get a receipt for my stored luggage?
After drop-off, we send you a photo receipt via Instagram DM as proof of storage.
How are luggage storage fees calculated?
Fees are per bag and depend on size, day and duration.
Short-term storage covers the first four hours, then costs ₩1,000 per extra hour.
For 24 hours, bags up to 20 inches cost ₩15,000 and bags 21 inches or larger cost ₩20,000.
Separate daily rates apply for 3–14 and 15–30 days; contact us for 31 days or more.
See the storage page for size-based weekday and weekend rates and confirm your exact quote.
Is there a size or weight limit for stored luggage?
Rates vary depending on luggage size.
There is no weight limit.
Is this an unattended locker service?
KPLANZ provides staffed storage in the store, where we check your bag count at drop-off.
Keep the photo and receipt and show them when collecting.
If you use unattended lockers elsewhere, be aware that machine errors can occasionally prevent doors from opening or result in excessive charges.
Are there items I cannot leave in storage?
Keep cash, passports, jewellery, expensive electronics and artwork with you.
We do not accept perishable food, leaking liquids, hazardous or illegal items.
Oversized or unusual items require prior confirmation.
Can I arrange group or long-term luggage storage?
Long-term prices shown are examples.
Discounts may be available; contact us with your storage dates, bag count and sizes for a confirmed quote.
Short-term storage is charged at the displayed standard rates.
Send your dates, drop-off and collection times, bag counts and sizes so we can confirm space and a quote for the period.
Groups and agencies should also provide their name and arrival window.
An invoice in the group’s name can be discussed.
If your return date changes during long-term storage, contact us in advance about the conditions and extra costs.
What if my collection time changes, or I need my bags delivered?
Contact us in advance if your collection time changes.
Weekend and after-hours drop-off or collection require an appointment.
Show your receipt and collect within the confirmed window.
Storage is a handover service at our Hongdae store; luggage delivery to hotels, airports or third parties is not included.
Booking & Payment
How do I make a reservation?
For rentals, choose your item and dates, then pay the booking deposit.
For airport transfers, submit a request first.
After we confirm availability, use the link we email you to pay the booking deposit.
Contact us by email or Instagram if you have questions.
Same-day online rental bookings are not available (Korea time).
If you need an item today, please contact our shop to check availability before visiting.
Online bookings are available from tomorrow.
Delivery requests for same-day use are also unavailable, based on Korea time.
What payment methods do you accept?
At the shop, we accept cash, cards, Alipay and WeChat Pay.
Online booking deposits are paid through PayPal.
Our card terminal is only at the shop, so card payment is unavailable in vehicles or on delivery.
Please prepare cash for the remaining vehicle fare when boarding, and for the remaining rental fee and separate refundable security deposit when your items are delivered.
The security deposit can be paid in Korean won or an equivalent amount in foreign currency cash.
What is the cancellation and refund policy?
For rentals and vehicle bookings, 100% of the paid booking deposit is eligible for refund if cancellation is requested by 17:00 five calendar days before the service date, or 50% by 17:00 two days before.
Later cancellations and no-shows are non-refundable.
All deadlines use Korea time and include weekends and public holidays.
Actual payment fees that are not returned on refund are deducted, so even a 100% eligible refund may be less than the amount paid.
We explain the deduction and final refund before processing; no separate cancellation handling fee is charged.
Is my vehicle booking confirmed when I submit the request?
No.
We review the request and email you about availability.
If available, we send the final quote and booking-deposit payment link; otherwise we let you know that we cannot accommodate the date.
Your booking is confirmed only after the deposit is paid, so enter your email address carefully.
When must I pay the vehicle booking deposit?
Start payment before the deadline shown in your vehicle offer.
The deadline is up to 24 hours after the link is created and never later than the service time.
If it passes, contact us to recheck availability and the fare.
This is the pre-payment offer deadline, not an expiry for your booking-view link after payment.
Why does PayPal show USD when prices are in Korean won?
Online booking deposits are charged in USD using the exchange rate shown.
Review the KRW deposit, exchange rate and USD amount on the payment screen.
The displayed conversion is valid for one hour; refresh the quote if it expires.
Before vehicle payment starts, reopening the link recalculates the amount using the latest available rate.
The amount is locked when PayPal checkout starts.
Where can I view a paid booking?
Use the booking-view link in your confirmation email or My booking.
To look it up manually, enter the website booking reference and the email used for the booking.
A PayPal transaction ID is not your website booking reference.
If the page has not updated after payment, check payment status first; if the booking is still missing, contact us with your reference and email.
How do I request cancellation on the website?
Open your reservation in My booking and select cancellation to see the estimated refund.
Review the details and submit the request.
The refund rate is based on when the request is received, and the refund is processed after administrator approval.
Pressing the request button does not instantly complete the refund.
Refunds go to the original payment method, so no separate PayPal account is needed.
Can I change my service date?
Request a change by email, Instagram DM or phone by 17:00 Korea time three calendar days before the service date.
Weekends and public holidays count.
Changes depend on availability, and a price difference may apply.
Your existing date is not automatically changed before the new arrangement is confirmed.
Does the same cancellation process apply to Klook or KKday bookings?
Bookings made through third-party platforms are also subject to that platform’s cancellation policy.
Check your platform booking details and conditions first.
When contacting us, include the platform name, booking reference and service date.
If I need delivery, should I pay the rental booking deposit first?
Please request a delivery quote before paying the rental booking deposit.
We check your dates and address, then email the quote and payment link if approved.
Delivery and collection fees are paid together when both are requested.
After that payment, continue on the page to pay the rental booking deposit.
Both payments must be completed to confirm the reservation; check the deadline shown in your quote.
Location & Contact
Where is KPLANZ?
Find us at Unit 09, B1, Hongik Ingan Officetel, 183 Yanghwa-ro, Mapo-gu, Seoul, in the building with Olive Young.
At Hongik Univ.
Station (Hongdae), Exit 3, use the building entrance beside the escalator and follow the KPLANZ signs.
Our Getting here page has photos and step-by-step directions.
What are your business hours?
We are open weekdays from 10:00 AM to 5:00 PM.
For weekend or holiday reservations, advance booking is required.
How can I contact KPLANZ?
Email kplanz.official@gmail.com, message @kplanz.official on Instagram or call +82-507-1395-4414.
If you cannot use Instagram, contact us by email or phone.
For an existing booking, include your booking reference and service date.